Leads
An introduction to viewing and interacting with leads in Spara.
All live and past conversations with a lead are listed on the Leads page. Use filters to find a specific lead(s):
Timeframe: when the lead last engaged with Spara
Engagement level:
High: Lead has sent 5+ messages
Medium: Lead has sent <5 messages
None: Lead has not sent a message
Email address
...and more.
By default, the Leads page loads only showing High and Medium engagement leads.
Clicking on a single lead will open its Lead Details page. This includes Spara's entire conversation history with the lead. If it is an active conversation, you may take over for Spara by clicking into "Manual Mode." This will stop Spara from automatically generating responses, and instead let you chat directly with the lead.
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