Leads
How to view and interact with leads in Spara.
All live and past conversations with a lead are listed on the Leads page. Each row is a single lead.
Leads that have given self-identifying information directly to Spara are marked with a green check mark.
Leads that have been deanonymized and lead enriched are marked with a yellow warning sign.
Use filters to find a specific lead(s), such as:
Timeframe: when the lead last engaged with Spara
Engagement level:
High: Lead has sent 5+ messages
Medium: Lead has sent <5 messages
Browsing: Lead has not sent a message
Email address
...and more.
Clicking on a single lead will open its Lead Details page. This includes Spara's entire conversation history with the lead. If it is an active conversation, you may take over for Spara by clicking into "Manual Mode." This will stop Spara from automatically generating responses, and instead let you chat directly with the lead.
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